Having a proper level of IT support is a key issue for any organization; however depending on the amount of users and the complexity of the IT environment, it is not always cost effective to employ full-time resource(s) to handle the day to day issues that may arise. At BiOS we offer a comprehensive IT support system which we call "NetCare" in order to assist our clients with their IT support needs.
The NetCare service consists of three primary components: scheduled onsite visits, ad-hoc onsite visits, and remote support via our in-house Service Desk. We are very flexible in working with our clients to design a support plan based around their individual requirements and goals, and any combination of these three components may be used to create a tailored support system. Our bilingual support team is constantly striving to set the benchmark for quality technical support - whatever the issue we are here to help. Let BiOS focus on your IT support needs, so you can stay focused on running your business!
BiOS NetCare® is:- • No complicated systems of engineer levels, hidden clauses, or confusing cost charts.
- • Competitive SLA offering to ensure our engineers are there when you need it most.
- • Comprehensive IT support system customized to your budget.
- • Complete infrastructure support: desktops, servers, network, storage, voice
- • Maintenance and troubleshooting of hardware and software
- • IMACs (install, move, add, change)
- • Competitive SLA matrix: up to 24/7 2 hour onsite response for critical systems
- • User training and documentation
- • Bilingual (English/Japanese) support via phone or email
- • Ticket based incident tracking system based on ITIL best practices
- • Remote support and monitoring services
- • Software license and warranty management
- • Patch management: Server OS, antivirus, etc
- • Inventory management
