After-care and tech support are key issues in any IT environment. While simple problems can normally be resolved through our Help Desk, BiOS also has a team of field engineers on hand to deal with matters that require onsite support. Whether you need help with a small task or a large problem, BiOS' technical support services are the benchmark for technical support in Tokyo — whatever the issue, let BiOS help you streamline your IT operations and get you back on track to running your business.

Through BiOS' unique, client-tailored support system, NetCare, our clients purchase regularly-scheduled tech-support hours to be used at their discretion. With a view that “an ounce of prevention is worth a pound of cure”, our engineers can identify potential problems before they break out, ensuring the client achieves maximum uptime for its operations.

 

Troubleshoot Hardware or Software
Desktop Support for Windows XP, NT, 2000
Server Support for Windows XP, 2000, 2003, UNIX
Maintenance and Upgrades for OS and Related Applications
User Training and Documentation
Network Support
Cabling, Desktop Builds & Server Builds incl. Installation and Testing
Migration Projects

Single POC for English and Japanese Users and Client Staff
Coordination of Information for Effective Problem Management
User Account Management for Mail, Network & Software Access
Follow-up and Problem Tracking via email, phone and systems like Remedy
Support for MS Office, Windows XP, 2000, 2003 and other software

Move, Add or Change IT equipment in the workplace
Manage the Resources needed to complete a move
Coordinate with Third-Party Vendors
Verify Successful Move Completions

BiOS also offers a variety of software-related and administrative support services. Whatever support solution you're looking for, BiOS has the answer.

NetCare is our unique system of onsite network support where your budget dictates the scope and frequency of services rendered. Whether you need a few hours a month for routine maintenance and emergency support (NetCare*Lite), or a few hours a day for more intensive upkeep and repair, we can provide a technical support solution that caters to your company's individual needs, schedules and budget.

With NetCare, the hours you purchase are yours to use as you see fit. Although we recommend that our clients schedule regular engineer visits, NetCare hours may be rescheduled, and unused hours may be carried over into the following month. What's more, we also offer ad-hoc support services for any unexpected, critical situations. With our emergency services — 5-Business Hour quick response support (Rapid), and 24-hours/day, 7 days/week support (24/7) — BiOS can provide you with a reliable solution that will ensure your company doesn't miss a step if something were to go wrong.

At BiOS, we consult with each of our NetCare clients to create a support package based on their specific needs. From that we put together a custom-tailored Service Level Agreement detailing what is and what is not covered. There are no hidden clauses or vague cost charts — we understand that technical support is often cause for unwelcome stress, and we want to do our best to minimize that and keep your focus on your business.

At BiOS, we are committed to employing not only the most qualified engineers in Japan, but also those with a deep respect for people and culture. All of our NetCare engineers are fluent in English and Japanese (and often a third language), which we hope provides a sense of comfort to our clients when entrusting us with their valuable data. In the world of tech support we place a high importance on customer satisfaction, which can only be achieved if there is a mutual sense of trust between BiOS and the client. So, for your tech support needs, put your trust in BiOS, and leave all the technical stuff to us.