BiOS - A Division of LINC Media, Inc. --- Bilingual IT Support - Custom Tailored IT Projects - Hardware/Software Procurement

Careers BiOS is constantly on the lookout for new people to join our team. While our biggest demand is for bilingual technical staff with both hardware and software experience, we also place a great deal of importance on intellect, creativity, organization and work ethic. We recruit the best people from all around the world; currently we have over 70 people from more than 10 countries working in the company. It is very much a bilingual office, as one of our strengths is our ability to communicate effectively with our clients, be they in Japan or abroad.

Although we are all employees we are first and foremost people - individuals with our own methods, interests and ideals. BiOS not only accepts that, but also nurtures such characteristics in others. To encourage personal growth we support and often pay for our employees’ external education, with higher-cost education linked to duration of service or quality of contribution. Our management style is highly participative, too - ideal for self-motivated, organized people with determination and future goals.

Current Job Availabilities at BiOS:

Job Description (click to expand) Location

Business Analyst : Convertible Bonds / Risk Management Technology / Middle Office Stream Tokyo

Job Title	Business Analyst : Convertible Bonds / Risk Management Technology / Middle Office Stream
Job Code	OT-069-1002-230
Job Type	Full-time
Salary	Negotiable, based on experience
Job Location	Tokyo
Work Hours	9:00-18:00
Job Requirements	BiOS is currently looking for a number of skilled and experienced Business Analysts for a variety of important and critical openings, for 6 month contracts on a large scale equities based project in an investment bank. Predominantly involved in applications and the equities trading platform, but also potentially other related areas of the same project, the main focus of the role is to understand user requirements, analyze business flows and develop business and system requirements.
Required Skills	Understanding Japanese convertible bonds, including pricing, trading, risk management, specifically the use of MONIS toolkit Or understanding Japanese cash equity and derivatives business specifically on booking and position keeping. Or understanding Japanese cash equity business specifically on post trade and Middle Office processes. Excellent analytical skills, able to perform detailed gap analysis on multiple systems English (spoken, written) for communications, reporting, project documentation Japanese (spoken, read) for communication with business side Pro active, motivated, able to work with minimal supervision whilst adopting standard processes and methodologies. Good client engagement skills Logical Thinking
Language Skills	Japanese: Flexible English: Flexible

Operations Engineer Okinawa

Job Title	Operations Engineer
Job Code	SA-001-0912-208
Job Type	Full-time
Salary	Negotiable, based on experience
Job Location	Okinawa
Work Hours	9:00-18:00
Job Requirements	An exciting new opportunity supporting the core infrastructure services for a global investment bank's Okinawa based operations, with Japan wide responsibilities. Duties include: System Administration for Unix Infrastructure and Wintel Infrastructure as required Vulnerability patch deployment and management. Communication with Global teams : Engineering and SA Teams. Monitoring and capacity planning. Daily, weekly, monthly, quarterly, semi annual and annual checks and report. Change processing, testing and role out scheduling for changes to the environment. Communications with business units via the appropriate channels provided by the client. Vendor Interaction Maintain support levels to meet the turn around time as agreed to within the Service Level Agreements. Perform Business as Usual Tasks involving trouble shooting and administration for Backup Infrastructure Contribution to the Process Control Manual and associated documents to maintain relevance Test, build, and deploy new Backup Infrastructure and Server builds as needed.
Required Skills	Technical Competencies Demonstrate a thorough technical understanding of the platform and environment React to service outages Ensure that issues are resolved or escalated appropriately Monitoring production environment Utilize tools and processes to support the environment Display a flexible attitude to work Ability to time manage and multi task Communication Skills Strong interpersonal and communication skills Possess effective written communication skills Experience 3+ years experience in supporting Wintel & Unix infrastructure services covering the following areas including but not limited to or focused on except where "requirement" is stated: Business Application servers Distributed Services Network Storage Database Servers Scripting (Perl, VB, Java are beneficial) 1+ years Backup Infrastructure Support (Requirement) Some Vendor / Platform Certified Training : Legato , Veritas, A+, MCSE, CCNA, Linux Certs etc
Language Skills	Japanese: Daily Conversation English: Native

Channel Marketing Manager Tokyo

Job Title	Channel Marketing Manager
Job Code	OT-056-1001-218
Job Type	Full-time
Salary	Negotiable, based on experience
Job Location	Tokyo
Work Hours	9:00-18:00
Job Requirements	This is a new permanent role with one of our larger customers, a globally recognized IT services and procurement vendor. In this exciting role you will be charged first and foremost to develop channel partners under our client's channel partner program, driving growth and partner expansion to further develop current and future business opportunities. Duties will include: Marketing action planning and execution Event Deman Generation Partner business activation planning Market communication Engagement with APJ Channel Marketing team Market/Business analysis Fund management Work effectively with sales segments and segment marketing team
Required Skills	At least 5 years of Partner business experience in IT industry (Marketing or Sales) is required Channel marketing experience in IT industry is required. At least 3 years Relationship marketing background is must. At least 5 years High planning/coordination skill required High capability in driving initiatives needed Working experience within a Multi National Company (Particularly Matrix organization) is preferred Need to be fluent in both English and Japanese
Language Skills	Japanese: Fluent English: Fluent

Creative Marketing Professional Tokyo

Job Title	Creative Marketing Professional
Job Code	OT-058-0910-175
Job Type	Full-time
Salary	Negotiable, based on experience
Job Location	Tokyo
Work Hours	9:00-18:00
Job Requirements	We are a relatively young global company enjoying the day to day challenge of developing powerful images for customers such as Adidas, Toyota and Lamborghini. In addition to our headquarters in Munich, we have offices in Stuttgart, Hamburg, Brussels, Paris, Milan, Los Angeles, Detroit, Seoul, Shanghai and Tokyo. We support companies with their product development and marketing by means of technology and services centered around 3D high end visualization and virtual reality. In short, we make products shine brightly. Initiate new projects and develop new ideas in the field of Virtual Marketing. Consult our customers : automotive manufacturer on the one hand and creative agencies on the other hand : in their sales and marketing activities. Build up a broad network and you help our customers to put planned sales and marketing activities into practice.
Required Skills	You are looking for a job that is great fun. Ability to work well in a team atmosphere and individually Several years of experience in the field of marketing, preferably as Creative Director or Art Director in a creative agency or in the automotive industry. Strength is conceptual working, creativity and managing of clients. Interested in job, team and company Fluent Japanese and Business level English
Language Skills	Japanese: Fluent English: Business level

CRM Marketing Manager Kanagawa

Job Title	CRM Marketing Manager
Job Code	OT-056-0911-203
Job Type	Full-time
Salary	Negotiable, based on experience
Job Location	Kanagawa
Work Hours	9:00-18:00
Job Requirements	In this exciting new opportunity with one of our largest customers, and focusing on the medium business (100 to 499 employees) database segment, the CRM Marketing Manager will act as a CRM subject matter expert to drive the evolution of targeted marketing within the Japan team to improve revenue & margin growth. This person will work within with the Japan sales & marketing teams to ensure that database coverage & quality, medium business segmentation & analytics, customer contact strategy & marketing programs are best in class. The candidate will act as champion on CRM strategy, execution & measurement. Candidate must have strong background in forecasting, program analysis, test design and deployment, clearly linking program performance to financial targets. Additionally, candidate must excel in complex problem solving, dealing with ambiguity, organization agility, customer focus, outstanding verbal and oral presentation skills, ability to work within team and strong process orientation. Proven functional / technical ability and project management skills required. Strong English and Japanese capabilities required. Principle Duties and Responsibilities CRM leadership for Japan owning the relationship with local Sales GM, Marketing Director, Sales Operations & marketing team to ensure cross functional alignment. Manage APJ Medium Business measurement methodology & reporting in partnership via external partner providers to show the positive impact of CRM programs on the business performance. Manage quarterly planning process for CRM programs to build plan for database quality, segmentation & targeting, contact strategy & programs, test & measures with local stakeholders. Engage local marketing and sales teams to ensure successful execution of initiatives with internal marketing teams & database vendors to improve response rates & ROI through the lifecycle of CRM campaigns. Medium Business Data quality to ensure good market coverage & completeness of key fields required for effective targeted programs Key Relationships: Global and APJ CRM team members Strategy & Planning: Local Sales GM, Marketing Director, Sales/Marketing teams, APJ CRM team Program development: Global creative team & local marketing team Improved targeting: APJ Customer selections team, CRM program managers, database vendor Better data quality: Global database quality team, APJ data quality team, D&B Program measurement: Global/regional analytics team, APJ reporting team
Required Skills	7+ years of experience in CRM, Database Marketing, Direct Marketing or similar with a track record of delivering measurable results preferably in the B2B IT industry Senior experience in segmentation, circulation planning, contact strategy, forecasting, program analysis, test design, campaign effectiveness metrics and CRM system deployment Good knowledge of Medium Business (100 to 499 employees) segment, the market dynamics & effective marketing strategies to IT decision makers. Strong project management skills to manage a wide range of programs and thrive in a fast paced and demanding environment, proactively setting the business direction + managing daily deliverables. Proven track record of working within a geographically dispersed, multi functional team. Also, proven track record of choosing and managing 3rd party vendors for business critical deliveries. Good organizational agility, command skills and interpersonal skills to work effectively across functions and lines of business in a global virtual organization. Excellent spoken and written skills in English & Japanese, outstanding presentation skills Experience in CRM Databases and Campaign Management tools (preferably SFDC)
Language Skills	Japanese: Business level English: Business level

Data Center Engineer Tokyo

Job Title	Data Center Engineer
Job Code	IN-999-1001-221
Job Type	Full-time
Salary	Negotiable, based on experience
Job Location	Tokyo
Work Hours	Shift Work
Job Requirements	BiOS (A division of LINC Media Inc.) is currently looking for candidates to work at Data Center (DC) locations in the Tokyo and Yokohama area. Ideal candidates are those that have experience in Data Center infrastructure and support operations. You will be a bridge between the IT HQ and the ground level users. Ambitious and sensible trouble shooters with server level experience, great organizational skills and a clear understanding of customer relationship are also highly encouraged to apply.
Required Skills	Ability to troubleshoot hardware (IBM/HP) Ability to document workflow and update operation manuals Clear awareness and understanding of IT networking principles Strong organizational, communication and administration skills Hands on Hardware Trouble Shooting Experience An interest in Blade Servers would be advantageous Ability to representative BiOS professionally with a driven commitment to provide high levels of customer service and satisfaction Hardware Break / Fix requirements Knowledge and interest in HP and IBM hardware Ability to install servers and manage workstations Preferred knowledge/skills/experience General knowledge of ITIL Monitoring onsite vendor activity IT Asset Management experience On site IMAC experience Project Management experience Building and maintaining work stations Experience racking servers and an understanding of cabling Interested in Sun Microsystems hardware
Language Skills	Japanese: Business level English: Business level

Data Center Site Coordinator Kanagawa

Job Title	Data Center Site Coordinator
Job Code	DC-001-0912-207
Job Type	Full-time
Salary	Negotiable, based on experience
Job Location	Kanagawa
Work Hours	9:00-18:00
Job Requirements	We are looking for bilingual DC engineers with at least 2 years experience working in the Tokyo gaishikei market. This particular role is working onsite with a US multinational banking and finance client in the Tokyo/Kanagawa area : at their DC location. In addition to technical skills related to DC operation, the ideal candidate will be someone who is able to work as part of a team in rotating shifts (to include night shifts), and is familiar with communicating with domestic OEM vendors. Managing on site installations : to include storage pace assignments and physical installations Policy and procedure evaluations Participation in power down exercises Overseeing cabling activities for data, power and patching Hardware troubleshooting Vendor management : quote, order and performance review Record and report routine and project issues Work environment includes DC and also machine rooms Staff work on a monthly rotting shift
Required Skills	2+ years of working in DC and/or sensitive IT environments. Hardware knowledge : HP, Sun, EMC, IBM, Mainframes Good clear and effective communicator Self motivated and shows ambition : goal setter Experience managing small projects to include multiple team escalation and delegation
Language Skills	Japanese: Business level English: Business level

Equity Analyst Developer Tokyo

Job Title	Equity Analyst Developer
Job Code	OT-070-1002-233
Job Type	Full-time
Salary	Negotiable, based on experience
Job Location	Tokyo
Work Hours	9:00-18:00
Job Requirements	A new direct placement opening with one of our customers, a vendor supplying services to an investment bank in Tokyo. You will work as an Analyst Developer for the equity IT team providing clients with a high-level of service from both a functional and technological perspective. You will be required to deliver consistent, stable solutions for domestic equity reporting requirements and systems, as well as maintaining a development / testing environment and building tools to streamline internal processes.
Required Skills	Hands on Unix/Linux skills and Shell/ scripting Knowledge and experience of RDMS (UDB preferable) Knowledge and experience of Tibco/RVRD Strong understanding of Cash Equities Front and/or Middle Office (APAC markets) Knowledge of Japan Equity Compliance processes and systems Excellent communication skills in English. Japanese language skills preferred but not essential.
Language Skills	Japanese: Not required English: Fluent

Equity QA Test Analyst Tokyo

Job Title	Equity QA Test Analyst
Job Code	OT-070-1002-234
Job Type	Full-time
Salary	Negotiable, based on experience
Job Location	Tokyo
Work Hours	9:00-18:00
Job Requirements	BiOS is currently looking for Equity QA Test Analysts to join the Equity IT team in Tokyo. The successful candidates will be responsible for delivering overall QA tasks to plan, and ensuring quality control standards. In addition to this, other duties will include managing and executing test cases for all levels of required testing (Functional & Non Functional), maintaining up to date QA test assets (Test support tools, automation tools, metrics, etc) and managing problems, ensuring effective and timely resolution and communication.
Required Skills	Strong knowledge of QA standards and best practice. Experience of developing and executing test strategies. Knowledge of Cash Equities trading and sales business processes and flows Understanding of Risk calculations Experience in COMPASS, VIPER, STOMP, PORTWARE (desired) Excellent communication skills in English. Japanese language skills preferred but not essential.
Language Skills	Japanese: Not required English: Fluent

FileNet Application Architect Tokyo

Job Title	FileNet Application Architect
Job Code	OT-042-0908-150
Job Type	Full-time
Salary	Negotiable, based on experience
Job Location	Tokyo
Work Hours	9:00-18:00
Job Requirements	Reporting to the System Support Team Leader and Project Managers. This key architect role will leverage candidate's in depth application expertise in Filenet P8 technology to design, deliver and maintain ECM/BPM solutions. The candidate will provide overall design and technical leadership to project teams delivering content ingestion (scan, fax and email integration), work flow and document management applications leveraging the Filenet application infrastructure. Interacts frequently with other application/infrastructure teams and business users to gather both functional and non functional requirements. Demonstrated ability in the following: Provides expertise in the business processes supported by the application. Provides knowledge & guidance for technical integrations of all internal applications including assistance in vendor selections. Collaborates with other architects and development teams to define hardware/software requirements, plan and execute the integration of acquisition applications and corporate initiatives, and coordinate project schedules, budgets, management requests and work authorizations. Collects, verifies, and documents application technical procedures and standards. Proactively seeks application best practices to gain a deeper knowledge of corporate preferred tools. Leverages extensive Filenet P8 application experience to lead project teams in the technical design, development, testing and deployment of ECM/BPM applications. Provides business process consulting & expertise in support of the effective design of ECM and workflow solutions. Defines and articulates Filenet application design standards to drive a common approach and ensure both scalability and performance of delivered solutions. Analyze, design and maintain document data model (document class/properties design), object security model and process maps in FileNet.
Required Skills	Technical experience working with the following technologies: Programming language: JAVA, SQL (COM will be a plus, but not mandatory) Platform: J2EE (WebSphere WAS desirable) RDBMS: DB2 (desirable) or Oracle OS: Windows Server or AIX UNIX Experience in package/legacy application integration using Web Services and SOAP interface. In depth expertise with Filenet P8 application and architecture, 5+ years experience with key components including: document management, workflow and document scanning. Experience with FileNet P8 product suite required. Must have P8 experience with Application Engine, Content Engine, Process Engine and Capture/Fax integration. Process Analyzer, Records Manager and Email Manager will be a plus. 5+ years of experience defining architecture for enterprise software development projects using FileNet P8 imaging and workflow Ability to communicate with business users and system professional Excellent written and oral skills in Japanese (Business level or higher, advanced or native level preferred) Microsoft Project Microsoft Office applications Sun Java Certification (SCJA, SCJP, SCJD, SCDJWS) will be a plus Bachelors degree (or equivalent work experience) with 5+ years experience working with application technologies.
Language Skills	Japanese: Business level English: Business level

Financial Reporting Manager Tokyo

Job Title	Financial Reporting Manager
Job Code	OT-067-1001-217
Job Type	Full-time
Salary	Negotiable, based on experience
Job Location	Tokyo
Work Hours	9:00 - 18:00
Job Requirements	In this new permanent role with our client, a publishing company in the process of a US stock exchange listing, you will participate in the pre IPO process in preparing financial reporting and reconciliation between JGAAP, USGAAP and IFRS as well as work with audit firms and internal teams to ensure books closure and reconciliation in good time, including meeting stringent financial reporting requirements post listing. Your key job responsibilities for the role will include: Financial accounting and reporting in accordance with JGAAP, USGAAP and IFRS Taking a primary role in meeting pre and post listing financial reporting requirements Work with audit firms for meeting auditing requirements Manage internal projects with efficient time and resource management Lead role in consolidation of international operations Interface with global Accounting teams through e mails and t cons Provide leadership with expertise in JGAAP and IFRS Keep abreast of latest accounting rules in Japan and communicate effectively to the international teams Internal Management Reporting and Analysis activities Special Project tasks
Required Skills	This position requires deep knowledge of accounting standards and financial reporting practices in international business. The ideal candidate will have native level Japanese with strong English reading / writing capabilities and very good English speaking abilities as well as experience working in an accounting manager role with a tier one or tier two public accounting firm. Prior experience with companies listed in the US stock exchanges would be an additional advantage. Also required: University education in Accounting, Finance or Economics Accounting certification Previous experience in an accounting manager role Strong experience of JGAAP, USGAAP, and IFRS 7+ years relevant work experience Experience with Japanese companies listed in the US stock exchanges Accounting manager role in a tier one or tier two public accounting firm Experience working with global teams Working in the digital content management / advertising companies Understanding of and experience with meeting ongoing public company reporting requirements as a team member or manager Experience in accounting for international operations outside Japan
Language Skills	Japanese: Native English: Fluent

Helpdesk and Desktop Engineers Tokyo

Job Title	Helpdesk and Desktop Engineers
Job Code	HD-056-1001-223
Job Type	Full-time
Salary	Negotiable, based on experience
Job Location	Tokyo
Work Hours	9:00 - 18:00
Job Requirements	We are looking for bilingual Helpdesk and Desktop Engineers to join our team working onsite for an American banking and finance client. Currently the team is carrying out multiple support functions to include: user support, troubleshooting, PC roll out and deployment and 1st level helpdesk incident resolution and escalation. Resolving calls from End users and escalating to the next support level where appropriate Desktop assistance as required by the call Image Deployment on Desktop/Laptop Systems General application and device support when required Coordination of Multi Vendor Hardware Break fix for Warranty & non Warranty items Basic asset management tracking and reporting Ad hoc floating support duties as required Carries out upgrades, repairs and conversions to existing systems including replacement of component parts e.g. keyboards, monitors, disks etc. Diagnose hardware problems and provide support as appropriate, escalating more difficult or complex problems to the appropriate group Install, test and operate basic operating systems software (DOS, Windows) and standard applications;
Required Skills	At least 2 years similar experience MCP or similar qualification is desirable Knowledge of standard MS applications and hardware Excellent telephone manner and customer service skills Professionalism in actions, demeanor and dress Understanding of helpdesk operations Minimum of (6) months employment experience supporting desktop equipment Knowledge of various desktop devices such as PCs, workstations, printers etc; Strong written & oral communication Native level Japanese and Conversational English Familiarity with ITIL framework
Language Skills	Japanese: Native English: Daily Conversational

Helpdesk and Desktop Engineers Okinawa

Job Title	Helpdesk and Desktop Engineers
Job Code	HD-056-1001-224
Job Type	Full-time
Salary	Negotiable, based on experience
Job Location	Okinawa
Work Hours	9:00 - 18:00
Job Requirements	We are looking for bilingual Helpdesk and Desktop Engineers to join our team working onsite for an American banking and finance client. Currently the team is carrying out multiple support functions to include: user support, troubleshooting, PC roll out and deployment and 1st level helpdesk incident resolution and escalation. Resolving calls from End users and escalating to the next support level where appropriate Desktop assistance as required by the call Image Deployment on Desktop/Laptop Systems General application and device support when required Coordination of Multi Vendor Hardware Break fix for Warranty & non Warranty items Basic asset management tracking and reporting Ad hoc floating support duties as required Carries out upgrades, repairs and conversions to existing systems including replacement of component parts e.g. keyboards, monitors, disks etc. Diagnose hardware problems and provide support as appropriate, escalating more difficult or complex problems to the appropriate group Install, test and operate basic operating systems software (DOS, Windows) and standard applications;
Required Skills	At least 2 years similar experience MCP or similar qualification is desirable Knowledge of standard MS applications and hardware Excellent telephone manner and customer service skills Professionalism in actions, demeanor and dress Understanding of helpdesk operations Minimum of (6) months employment experience supporting desktop equipment Knowledge of various desktop devices such as PCs, workstations, printers etc; Strong written & oral communication Native level Japanese and Conversational English Familiarity with ITIL framework
Language Skills	Japanese: Native English: Daily Conversational

General Sales Manager Kobe

Job Title	General Sales Manager
Job Code	SL-065-1001-214
Job Type	Full-time
Salary	Negotiable, based on experience
Job Location	Kobe
Work Hours	9:00 - 18:00
Job Requirements	One of our clients is seeking a General Sales Manager for their Kobe office. The GM is responsible for the sales and operations of a business branch a remote or independent market. They are clearly focused on generating new sales, achieving and maintaining branch sales targets, whilst growing and retaining existing clients through the delivering of exceptional customer service. Generates profitable new business within the local market in order to exceed set targets. Manage the entire sales cycle from lead/enquiry development, negotiation to close. Drives revenue for company by effectively and consistently selling all products. Retains and develops existing client relationships that result in new business leads and maximizing client revenue potential. Pro actively self generates leads & effectively manages the pipeline generated through marketing. Keeps abreast of the local market by attending networking events and building strong channel relationships with commercial brokers. Maximizes retention and occupancy of the centre by retaining existing clients and proactively managing the renewal and expansion process. Accountability for branch profitability, branch performance and the branch's success. Ensures the branch team is delivering exceptional customer service and client's needs are handled effectively and efficiently. Conducts meetings to brief the team on daily workflow, prioritizing and delegating to the branch team in order to meet deadlines and customer needs. Clear communication of branch performance on a regular basis and setting individual targets and team objectives. Builds, manages, motivates and develops the branch team and their performance. Responsible for recruiting, inducting, training, managing, motivating and developing branch team. Reports to Area Director and Area Operations Manager.
Required Skills	Proven success in a business to business sales and service environment. Experience of self generation of new business leads coupled with excellent account management skills. Ability to manage and motivate teams to consistently deliver high performance. Customer service focused at all times with the ability to remain flexible and calm in high pressure or continually changing situations. Strong organizational skills, including the ability to prioritize, multi task, and work effectively with minimal supervision. Professional communication skills with experience of building business relationships. Previous P&L responsibility desirable. Thorough knowledge of MS office; Word, Excel, PowerPoint and Outlook.
Language Skills	Japanese: Fluent English: Business level

General Sales Manager Sendai

Job Title	General Sales Manager
Job Code	SL-065-1001-215
Job Type	Full-time
Salary	Negotiable, based on experience
Job Location	Sendai
Work Hours	9:00 - 18:00
Job Requirements	One of our clients is seeking a General Sales Manager for their Sendai office. The GM is responsible for the sales and operations of a business branch a remote or independent market. They are clearly focused on generating new sales, achieving and maintaining branch sales targets, whilst growing and retaining existing clients through the delivering of exceptional customer service. Generates profitable new business within the local market in order to exceed set targets. Manage the entire sales cycle from lead/enquiry development, negotiation to close. Drives revenue for company by effectively and consistently selling all products. Retains and develops existing client relationships that result in new business leads and maximizing client revenue potential. Pro actively self generates leads & effectively manages the pipeline generated through marketing. Keeps abreast of the local market by attending networking events and building strong channel relationships with commercial brokers. Maximizes retention and occupancy of the centre by retaining existing clients and proactively managing the renewal and expansion process. Accountability for branch profitability, branch performance and the branch's success. Ensures the branch team is delivering exceptional customer service and client's needs are handled effectively and efficiently. Conducts meetings to brief the team on daily workflow, prioritizing and delegating to the branch team in order to meet deadlines and customer needs. Clear communication of branch performance on a regular basis and setting individual targets and team objectives. Builds, manages, motivates and develops the branch team and their performance. Responsible for recruiting, inducting, training, managing, motivating and developing branch team. Reports to Area Director and Area Operations Manager.
Required Skills	Proven success in a business to business sales and service environment. Experience of self generation of new business leads coupled with excellent account management skills. Ability to manage and motivate teams to consistently deliver high performance. Customer service focused at all times with the ability to remain flexible and calm in high pressure or continually changing situations. Strong organizational skills, including the ability to prioritize, multi task, and work effectively with minimal supervision. Professional communication skills with experience of building business relationships. Previous P&L responsibility desirable. Thorough knowledge of MS office; Word, Excel, PowerPoint and Outlook.
Language Skills	Japanese: Fluent English: Business level

GUI Developer Tokyo

Job Title	GUI Developer
Job Code	SW-064-1001-228
Job Type	Full-time
Salary	Negotiable, based on experience
Job Location	Tokyo
Work Hours	9:00 - 18:00
Job Requirements	One of our banking clients is seeking a GUI developer for their Equities IT team to further develop an in house regional sales trading system that will need to process high volumes of market data and order data in real time. The successful candidate will be exposed to the challenges of front office application development with the potential to grow into a more senior developer role with expanded responsibilities covering larger scale applications / locations. GUI design, development and maintenance of a new in house sales trading application. Work closely with the project team consisting of project manager, lead developer, and business analyst to develop a system that not only implements the business requirements. Capable of handling with grace the large amounts of market data, order data, and other data feeds, presented in an easy to use efficient user interface. Lead the design of the user interface while pushing the threshold of the development environment, with frequent input and feedback from the development team and the business users. Involve hands on development to deliver regional solutions in a fast paced business environment while maintaining a clean technical architecture that is 'future proof', capable of a shelf life of 5+ years. The candidate will be expected to additionally assist in supporting production systems, and work with quality assurance teams to identify and resolve bugs.
Required Skills	3+ years of C# or equivalent Windows application development experience, preferably with experience in real time systems. Have a logical approach to solving problems consisting of large amounts of raw data. Have a strong interest in technology and be passionate about providing robust, scalable, high performance solutions. Be a team player with strong written and verbal communication skills. Desirable to have experience in cash equities development environment. Strong GUI development skills are essential, 3+ years experience is expected. Experience in designing and developing efficient workflow focused user interfaces. Exposure to recent languages such as Flex, Silverlight will be highly desirable. Comfortable with writing simple stored procedures and SQL database queries. A proven track record of working through the complete software development life cycle. Comfortable with working in an agile development environment. Preferable to have technical documentation skills. Background in working in Unix/Linux environments, comfortable with writing shell scripts will be beneficial. Minimum 3 years of Financial IT and/or related experience.
Language Skills	Japanese: Daily Conversational English: Business level

Implementation Engineer Tokyo

Job Title	Implementation Engineer
Job Code	NW-045-1001-229
Job Type	Full-time
Salary	Negotiable, based on experience
Job Location	Tokyo
Work Hours	9:00 - 18:00
Job Requirements	A leading global Telecommunications company is seeking an Implementation Engineer to be a lead engineer for installing and supporting a full range of products and services. This person will work closely with the Technical Support Manager and Project Managers to see that client expectations are met. Interface with internal and external customers to resolve technical issues on all range of products and servies via the phone or email. Install and Support the complete Office Suite, in a Microsoft IT solution environment Work in conjunction with manager to reach/exceed the client/customer service satisfaction goals of Global Services Teams Gather problem descriptions, log files, configuration data, and analyze them in order to determine root cause of problems and finding solutions. Maintain accurate documentation of all actions required to resolve issues in the service ticket support database. Document known issues, and solutions in a technical bulletin or solutions database. Ability to multi task between several customer situations at the same time. Travel (up to 20%) to customer sites when required to resolve technical issues with Polycom products Work closely with Project Managers and Field resources to develop, design, create SOW for technical deployments of Polycom products as a Solution. Participate in rotating on call schedule to provide 7x24 support to customers, as appropriate.
Required Skills	Bachelor's Degree or equivalent required ; Current Cisco Certified (CCNA or equivalent) and Current Microsoft Certification (MCSE or equivalent) a requirement 5+ years of Microsoft server product experience with in depth knowledge of MS Server (2000/2003/2008), MS Exchange (5.5/2003/2007), MS Office Communications Server (2007 and 2007 R2), and MS SQL server (2003/2005). Working knowledge of Active Directory Hierarchical Structures, Schemas, Trusts (within/external forests), Authentication Mechanisms, Zone Transfers, and Firewall Ports for A/D replication. Working knowledge of Exchange Server Topologies, High Availability Configurations, Unified Messaging and Live Meeting Services; Working knowledge of Office Communication Server Deployments, including SIP PSTN Gateways, IP PBXs and SIP Trunking Services, Microsoft Certificate Services, QoS, QoE, Federated Services, SIP Debugging, OCS Logging Tools, OCS Troubleshooting, and a thorough understanding of Dial Plans; Working Knowledge of H.320, H.323 and SIP protocols; Working Knowledge of TCP/IP networking, switches, Routers, Firewalls (NAT & PAT translations); Must be highly organized, detail oriented, motivated and be able to work with little supervision. Bilingual in English & Japanese
Language Skills	Japanese: Business level English: Business level

IT Support Analyst Tokyo

Job Title	IT Support Analyst
Job Code	OT-028-0909-163
Job Type	Full-time
Salary	Negotiable, based on experience
Job Location	Tokyo
Work Hours	9:00 - 18:00
Job Requirements	The IT Support Analyst is responsible for providing support to end users on a day to day basis and to assist in the support of the technology systems and services and infrastructure in the Tokyo office and where appropriate to its clients. To provide a high level of support to all users, systems and services within the Tokyo office, ensuring the user is kept fully informed until the fault is resolved; To carry out upgrades and new installations of both software and hardware in line with client policy, ensuring Change Request procedures are followed; To be proactive in resolving problems and suggesting procedural changes that will improve the service to the user To ensure the relevant documentation is produced with regard to any implementation of local software applications. In conjunction with the Global Technology function to maintain a high level of security to the computer network. To liaise with external support companies as appropriate in order to resolve any issues relating to voice, data and audio visual systems in a timely manner; To carry out administration of the voice and data systems as appropriate ensuring that databases are kept up to date and to generate reports as required; To work as part of a Regional Support team providing assistance to other offices in the region if required and ensuring knowledge is shared; To work with the global technology function to deliver projects and tasks with the aim of delivering them on time and to budget; Specific duties or responsibilities may be reviewed from time to time to reflect changes in personnel and management structure, staff location or services; There may be a requirement to work outside of the hours specified above;
Required Skills	Excellent PC hardware knowledge A+ Certification preferred or 3 years working knowledge in Corporate Technology Dept. Excellent knowledge of Windows XP / MS OFFICE A good understanding of printing solutions A good understanding of remote access solutions such as: Blackberry Webmail Citrix Support of software within a business environment Support of Voice systems Knowledge of help desk systems. Knowledge of Server backup solutions; CA Arcserve in particular Knowledge of MS Server 2003 would be an advantage Experience of writing both general and technical documentation Ability to adhere to procedures and to work in a structured environment Good team worker Excellent communication skills (both verbal and written) Well spoken Ability to work under pressure Adaptable Able to provide clear explanations of an issue to users. Client and business awareness, ideally of the legal sector. Self motivated Able to plan and prioritise work efficiently and effectively.
Language Skills	Japanese: Business level English: Fluent

Java Developer / Equity IT Tokyo

Job Title	Java Developer / Equity IT
Job Code	OT-070-1002-235
Job Type	Full-time
Salary	Negotiable, based on experience
Job Location	Tokyo
Work Hours	9:00 - 18:00
Job Requirements	BiOS is currently looking for a number of skilled Java developers to work for an Equity IT team in leading a investment bank in Tokyo, via a well known global vendor. The successful candidates will be delivering and developing tools and solutions required by the cash equities business, and also involved in maintaining and enhancing technology trading platforms. Understanding of FIX client connectivity is required for this position.
Required Skills	Minimum of 5 years Java programming experience years in finance. Understanding of front side and UI side development Financial knowledge of Cash equity. Understanding of FIX Client connectivity. Strong analytical skills Excellent communication skills in English. Japanese language skill is preferred but not essential.
Language Skills	Japanese: Not required English: Fluent

Java Web Application Developer Tokyo

Job Title	Java Web Application Developer
Job Code	IN-999-0910-166
Job Type	Full-time
Salary	Negotiable, based on experience
Job Location	Tokyo
Work Hours	9:00 - 18:00
Job Requirements	We are seeking a strong programmer for Java web application development.
Required Skills	Solid computer science foundation {OOP, data structures, design patterns, algorithms} Realworld experience developing objectoriented web applications with J2EE Realworld experience with Struts, Spring, and Hibernate Ability to communicate in business level English and Japanese Ability to develop on Linux Beneficial Skills Experience with I18N/L10N issues Experience with AJAX, Dojo Experience with PostgreSQL Experience with Subversion
Language Skills	Japanese: Business level English: Business level

Junior Engineer - Java Tokyo

Job Title	Junior Engineer - Java
Job Code	SW-043-0903-106
Job Type	Full-time
Salary	Negotiable, based on experience
Job Location	Tokyo
Work Hours	9:00 - 18:00
Job Requirements	An opening in a progressive and professional software environment for a recent graduate and Java developer who is looking for an excellent opportunity in a ground-up role to learn from high skilled engineers and take on new skills yourself. You will be responsible for the high quality code implementations of designs made by a senior consultant. You will be expected to master Java design and coding best practices, learn essential tools and dedicated programming languages from vendors such as SAP, and grow into a senior consultant role within 2 to 3 years. You should be looking forward to work under high pressure and be confident to live up to and surpass your peers and seniors high expectations. In turn, the client will equip you with all the necessary problem solving, self management and customer management skills to excel globally in any top rated software services organization : just like the ones that are our customers. Work at customer site or the office Detail design of software components High quality coding of software components Quality assurance of own code Code documentation Requirements hearing and clarification at customer site Presentation of results at customer site Self study and learning of tools required in projects
Required Skills	Completed education from a renowned institution Proven Java programming skills (minimum 2 to 3 years) Strong problem solving skills Ability to work independently while keeping colleagues informed and raising issues timely UI development experience (HTML and/or Adobe Flex/Air) Database setup, administration and SQL experience SAP experience (not required but a clear advantage) Demonstrated ability to understand instructions and independently ask for clarifications Demonstrated ability to compose clear and concise emails, documentation and presentations Ability to present work results at customer site Ability to accept criticism and a strong sense of accountability Ability to hold colleagues accountable and provide constructive feedback Business Level English ability, and Fluent or higher Japanese ability
Language Skills	Japanese: Fluent English: Business level

Lead Business Analyst Tokyo

Job Title	Lead Business Analyst
Job Code	OT-017-1001-227
Job Type	Full-time
Salary	Negotiable, based on experience
Job Location	Tokyo
Work Hours	9:00-17:00
Job Requirements	A new role for a 1 year contract role with a leading foreign life insurance provider, with the chance for renewal or full time employment further to that. As the Lead Business Analyst you will examine business requirements to provide technical assessments to the client business for efficient development as a project member. Examine problems and requirements at high level, propose alternatives for improvement. Identify areas for system and business improvement, create requirement and proposal systems/business process. Recommend methods for applying IT technology and new business processes for areas that need improvement.
Required Skills	More than five years of work experience in insurance company. Should have enough testing knowledge/experience to support Quality Control Team in IT Wealth Management team Solid understanding of IT, System Integration and BPR. Ingenium/Vantage knowledge is preferable. Native Level Japanese and Business English or higher. TOEIC 800 or above preferred.
Language Skills	Japanese: Native English: Business level

Level 2 Helpdesk and Deskside Support Tokyo

Job Title	Level 2 Helpdesk and Deskside Support
Job Code	HD-062-1001-219
Job Type	Full-time
Salary	Negotiable, based on experience
Job Location	Tokyo
Work Hours	9:00-18:00
Job Requirements	A new opening onsite with one of our larger customers, in a busy, predominantly Japanese language environment, within the offices of a foreign medical devices company. As well as standard desktop user calls and general activities surrounding workstations, deskside support and other PC Kitting related activities, you will also take calls from field sales staff on issues from Laptops to Blackberry's, and will have the support and escalation capacity of the internal Level 3 support function to aid or take any queries as necessary. As well as this you will have a lead role in the support and issue resolution of foreign executives for VIP level support, and will also take an active role in other complex support activities, as well as working closely with and making reports to the foreign IT director. Resolving calls from End users and escalating to the next support level where appropriate Deal with issues escalated from level 1 in an efficient and timely manner, in accordance with set down customer SLA�fs Provision of support by phone, fax, email or face to face Proper logging of calls into the clients helpdesk tracking system Ad hoc floating support duties as required Deskside assistance as required by the call General application and device support when required Project work as and when required by the business
Required Skills	Technical skill and experience with: Symantec Ghost�@ Active Directory Group Policy SCCM VMWarre 2008Server phone Blackberry At least 2 years similar experience MCP or similar qualification would be highly desirable Knowledge of standard office based applications and hardware is essential Excellent telephone manner and communication skills A good understanding of the workings and process of a helpdesk operation A positive outlook and a can do approach to user support Native level Japanese and at least Daily Conversational English Experience working on and support projects
Language Skills	English: Daily Conversational Japanese: Native

NetCare Engineer Tokyo

Job Title	NetCare Engineer
Job Code	IN-999-1001-222
Job Type	Full-time
Salary	Negotiable, based on experience
Job Location	Tokyo
Work Hours	9:00-18:00
Job Requirements	The NetCare Engineer is primarily responsible for ensuring that users are able to perform everyday work functions and to maintain the software and hardware the users desktop machines (laptops, desktops). The NetCare Engineer is also responsible for the servers at client locations and must coordinate their work schedule in order to visit all of the clients that have been assigned to them. This involves coordination with multiple teams, vendors and clients in order to resolve all outstanding, current or new issues. As well as this the NetCare Engineer will be involved in various type of projects, will liaise with IT headquarters, deliver consultation of customers' IT environment, and support datacenter management team. Management: Process and Procedure: The creation and implementation of new processes and procedures in all areas of the business to help improve or streamline current process and procedures (inventory, infrastructure, recruiting, sales, administration etc...) Technology: Account Creation: The creation, modification or deletion of user accounts on Windows, Linux/Unix, Mail Programs and User directories on the file servers or web servers if necessary Assist in Building Knowledgebase: In order to increase the knowledge of all our staff we require all information on issues and problems to be entered into a knowledgebase, this way we can search on this information for common solutions or case history. We need to implement standards for this information. Software Troubleshooting (Office): Troubleshooting problems that are encountered with Microsoft Office such as stalled applications, crashes and system freezes and research on the newest versions being released Software Troubleshooting (OS): Troubleshooting problems that are encountered on various OS's (Windows, Linux, UNIX) such as stalled applications, crashes and system freezes and research on the newest versions being released Software Troubleshooting (In-House): Troubleshooting problems that are encountered on various In house applications such as stalled applications, crashes and system freezes and research on the newest versions being released Hardware Troubleshooting (PC): The ability to troubleshoot and replace hardware components (HD, RAM, Video, Monitor, NIC, CPU etc.) on various PC's and possibly UNIX hardware Hardware Troubleshooting (Server): The ability to troubleshoot and replace hardware components (HD, Ram, Video, Monitor, NIC, CPU etc.) on various Server platforms for Windows and possibly UNIX hardware Hardware Troubleshooting (Network) The ability to troubleshoot and replace hardware components (Routers, Switches, Cabling etc.) on various devices such as CISCO and WatchGuard Move, Add, Change work: The movement of various hardware items (PBX, Phones, Monitors, PC's, Printers, Servers) from one physical location to another. This can also involve the creation of checklists and some training of engineering staff, project management skills may also be utilized on the larger projects Server Monitoring: Using remote tools (Online or designed systems) to monitor the status of production servers (Web, Mail, File, DNS) in order to determine if an onsite visit would be required to resolve issues required. This also involves working with OS upgrades (Windows, Linux, Unix) and various applications upgrades and patches to keep the servers running at their best performance levels. Perform Backup of Data: Performing the backup of data by software, following the current procedure, changing tapes and managing inventory levels in order to purchase new tapes for damaged or old items Inventory Management: Includes, ordering of parts, replacements and entering/updating information in the database or inventory management system utilizing current processes and procedures Produce accurate and informative documentation in a professional and timely manner Take part in the design and construction of networks Setup servers, PCs and other IT equipment Sales: Sales Support: Assisting the sales team by meeting clients in order to help by offering advice or expertise in the subject matter (outsourcing, networks, NetCare, hardware and software). Leads can also be passed into the sales team for follow-up and to generate potential new sales for current or new clients.
Required Skills	Knowledge of the Cisco products (supporting the Cisco products) Experience in network designing Experience as a procurement advisor Troubleshooting skills Environment analysis Documentation skills Experience of PC, server installation Experience of system administration / IT support Strong communication skill
Language Skills	English: Business Japanese: Fluent

Network Engineer Tokyo

Job Title	Network Engineer
Job Code	NW-039-1002-236
Job Type	Full-time
Salary	Negotiable, based on experience
Job Location	Tokyo
Work Hours	9:00-18:00
Job Requirements	One of our global banking clients is looking for a Network Engineer to work on their small network team. You will be providing support in three key areas: Network Management, Monitoring Services and Remote Access/Onsite Support. This will be a contract position until the end of 2010. This position would give the right candidate an opportunity to work in and get firsthand experience in the banking sector. Network Management: Enable or disable of switch ports as requested. Inventory update Registration or removal of network devices to/from NMS systems Processing SRM ticket (patch requests, enable/disable of switch ports assignment of vlan to switch ports) Creation and handling of GCM(Change Management) ticket Apply configuration to network devices as instructed Create and push firewall rules Update of access list on network devices and proxy servers Drawing of network diagrams Upgrade of software on network devices Projects support (Drawing of diagram, preparation of network/firewall configurations) Monitoring Service: Monitoring of Network Management System (NMS) tools. Level 1 user support by email and telephone (example: Status check of firewall configuration, server switch ports) . Creation and handling of (incident) ticket and publish incident reports by email. On call standby and 2nd level support during off business hours, weekends and national holidays. *On call standby : Person in standby acts to fix network problem during the hours specified above. When there is a network change event, automated alerts will be forwarded to mobile of on call standby person. Also the 24x7x365 Singapore Network Operation Center (NOC) will call the on call person to notify the alerts. If the problem is caused by hardware problem, the on call standby is responsible for replacing the faulty hardware at the appropriate time. When the problem is complicated and can't be resolved or the next possible step is not clear, the issue is escalated to senior engineers who will assist with the resolution. Average number of hardware failure is four per month in total, including both business and out of business hours. Connect network cables to network devices in the machine rooms. Escort vendor engineers to the machine rooms. Physical check of rack mounted network hardware in the machine rooms. Replacement of faulty network devices and modules. (The above tasks will start after 6PM on weekdays. Average working hours will be 10 to 20 hours per month.) Others: Ad hoc tasks per directions of the Senior Engineers.
Required Skills	At least three years experience in a customer facing technical support environment. CCNA and MCSE certified or equivalent working experience Demonstrably good understanding with firewalls, routed networks, video/audio across IP etc. Experience with 24x7 technical support highly required A background of handling customer problems in a professional manner, whether over the telephone or on site. Excellent interpersonal and communication skills. Good written skills, to include formal technical report writing. The ability to work in a high pressure environment. Fluent English (Japanese is not required but beneficial)
Language Skills	English: Fluent Japanese: Not required

Network Engineer : Cisco Okinawa

Job Title	Network Engineer : Cisco
Job Code	NW-001-1002-0237
Job Type	Full-time
Salary	Negotiable, based on experience
Job Location	Okinawa
Work Hours	9:00-18:00
Job Requirements	A large multination banking and finance client, operating remotely in Okinawa is in search of a Network Engineer to join their team. The start date for this role is ASAP. The contract term will be 6 months to begin with the opportunity for long term renewal with good performance. As a member of a Network Support team, this role and environment includes: Large domestic network with Data Centers, over 50 WAN branches and multiple offices connected over a high bandwidth MAN The standard client network architecture is designed to provide Internet connectivity and services to the internal corporate network. Within this network, separate pods are provided for web hosting, outbound Internet services : web proxies, ftp/telnet gateways and VPN. This is a very dynamic environment, as the infrastructure grows with the strategic expansion of the main data centers, consolidation/retirement of old and legacy systems and the expansion of the bank's branch network. The person filling this position will assist with day to day operations, executing work requests, perform technical troubleshooting, and keep up with new technologies and corporate standards. Working with the team, he/she will be involved in defining, designing and implementing infrastructure projects : as a consultant as well as second and third level support. The job requires not only technical skills, but also a good understanding of corporate standards, policies, guidelines and procedures.
Required Skills	Cisco Networking (router IOS, switch OS, routing protocol, layer 1 to 3 network knowledge etc.) Solid understanding on multiple routing protocols : OSPF, EIGRP, BGP Knowledge on IT security implementation :IPSec, firewall, ACL Hands on experience and troubleshooting skill with other technical team Confident to analyze IT issues with NMS tools, packet capturing tools and scripts. Familiar with various processes in the datacenter includes powers, cooling and patching Strong communication and interpersonal skills Experience with Linux/Solaris/Unix systems administration a plus. Excel or Access experience Relevant Cisco qualifications, such as CCNA, CCNP
Language Skills	English: Business Level Japanese: Business Level

Operations Manager Tokyo

Job Title	Operations Manager
Job Code	OT-045-1002-232
Job Type	Full-time
Salary	Negotiable, based on experience
Job Location	Tokyo
Work Hours	9:00-18:00
Job Requirements	Leads the Global Services delivery organization in Japan and is responsible for Customer Satisfaction through the execution of warranty support and delivery of core maintenance and Advanced Service programs for all products sold in the region. Coordinates with Theater and Headquarter Support teams to provide services on all products. Promotes and coordinates Technical Training courses especially on the introduction of new products. Plan and implement support program delivery for the full range of products in Japan, including: Resource allocation and management, Problems management for all products issues, Process development, Controlling 3rd party field support and call center vendors, Responsible for technical escalation to higher escalation support team. Assemble and drive the resources required to successfully support channel partners and end users; Responsible for technical escalation from channel partners and end users and coordinating with escalation support teams in HQ; Take lead to do problem reproduction, issue isolation, log tracing in the Tech Support Lab; Coordinate with Global Services operations to establish and monitor key performance metrics Establish strategic direction and performance standards for Japan service team; Establish technical and professional development plans for team members;
Required Skills	Bachelor's degree in appropriate field such as Computer Science, Electrical or Electronic Science and Information Technologies; 8 to 10 years' relevant working experience in service operations in the high tech/teleconferencing industry, with at least 5 years experience managing Service Delivery operations including Call Center / Help Desk, Field Support and Technical Escalation; Excellent customer focus Adaptability, with the ability to work independently; Planned and implemented Support Delivery Process; Managed a Support group in an environment where Technical Escalation to Overseas Support / R&D group; Good command of spoken & written English is essential; Demonstrated track record of effective written, verbal, and presentation communication skills; Excellent team management and influencing skills required; Familiar with the working environment in Japan is essential; Demonstrated technical skills with network related technologies a major plus Experience in the following areas is a major plus: Voice/Video conferencing industry, IP/ISDN networks, Systems and Software Support, project management, training coordination, and channel management. Fluent Japanese and Business level English is required
Language Skills	English: Business Level Japanese: Fluent

Oracle DBA Osaka

Job Title	Oracle DBA
Job Code	DB-46-1003-243
Job Type	Full-time
Salary	Negotiable, based on experience
Job Location	Osaka
Work Hours	9:00-18:00
Job Requirements	A new contract opening in the Osaka branch of one of our customers, a global LCD and display systems manufacturer. This role involves specialized applications from electronic information processing capabilities to general management reporting, analysis and control problems, with information systems activities pertaining to the following: systems analysis, programming and software acquisition, and operation, communications, and related auxiliary systems may be included. Both centralized and distributed services, as well as voice and data communications are represented. Responsible for supporting the Oracle databases and ensuring their performance, availability and security. Responsible for ensuring availability and performance of the databases that support the system. Work with the team that maintains associated hardware resources allocated to the databases to ensure high availability and optimum performance. To proactively monitor the database systems to ensure secure services with minimum downtime. Responsible for providing trend analysis to the service management team to enable them to make informed decisions regarding resource management. Responsible for problem escalation to Development team. Responsible for improvement and maintenance of the databases to include rollout and upgrades. Responsible for implementation and release of database changes as submitted by the development team Work in international business environment
Required Skills	Proven Oracle Database Administration experience. Experience of managing multiple RDBMS on large systems Experience of working in a team that delivers a high availability service. Practical experience in monitoring and tuning a database to provide a high availability service. Experience of other database systems, preferably SQL Server Experience of constructing/administration Oracle RAC/Data Guard DB. Practical experience in managing the internal and external MS SQL database security Oracle Certification, preferably OCP
Language Skills	English: Daily Conversational Japanese: Native

Pricing Consultant for Consumer Products Tokyo

Job Title	Pricing Consultant for Consumer Products
Job Code	OT-056-0910-183
Job Type	Full-time
Salary	Negotiable, based on experience
Job Location	Tokyo
Work Hours	9:00-18:00
Job Requirements	The pricing consultant delivers recommendations based on thorough analysis of market and industry trends in order to enable the attainment of business goals. He/she helps drive growth and margin targets and must be able to quantify the financial impact of recommendations. The role requires a mature person who is able to engage with various stakeholders and influence without authority. In order to succeed a pricing manager would require a great attitude, initiative (must be able to work with limited supervision), a high sense of responsibility (must deliver quality work products in a timely manner), maturity (to manage expectations and prioritize effectively), tolerance for ambiguity, and ability to work with details and see the big picture. Competitive: Analyze price position of Dell products v. comparable products from leading competitors in both direct and retail channels Create predictive models for forward pricing; make pricing recommendations based on market trends, price position and financial targets Pricing plans: Make recommendations to optimize pricing across product portfolio and estimate financial impact of recommendations Identify growth / profitability opportunities based on industry trends Recommend pricing actions for business recovery and / or demand shaping as requireed; Optimize upsell prices to maximize attach rates and TM Cost: Analyze and publish cost updates Work with WWP and Cost Planning teams as required to understand cost changes Pricing execution: Ensure flawless execution of price moves Process: Improve existing processes to drive greater efficiency
Required Skills	5 to 7 years experience in marketing; Pricing marketing experience highly welcomed. Consulting firm experiences and an MBA is a plus Required Fluency in both English and Japanese (read/write/speak) Strong analytical skills including proficiency in MS Excel Excellent communication skills Good inter personal and leadership skills; ability to influence multiple cross functional partners Required experiences of working at matrix organization like us, working closely together with regional team member (like APJ. or Global).
Language Skills	English: Fluent Japanese: Fluent

Renewals Specialist Tokyo

Job Title	Renewals Specialist
Job Code	OT-068-1001-226
Job Type	Full-time
Salary	Negotiable, based on experience
Job Location	Tokyo
Work Hours	9:00-18:00
Job Requirements	In this exciting new role, onsite with our customer, one of the US's leading service renewals providers, you will work with large IT companies to drive their support renewals, sitting on site at a client's office and working with their team to ensure that all customers are covered with after sale support. The person in this role will work with channel partners and end user customers to understand their support requirements, build support quotes/proposals, process support orders, update CRM and other systems. Responsibilities will include, but not be limited to, the following: Managing the support renewals process on behalf of large IT companies Working with clients to understand their renewals process and assisting them with their support renewals. Working directly with partners and distributors to assist them with renewals, including working with them on phone calls and in face to face visits Interacting with the internal systems and clients' systems to input and collect information about support renewals Ensuring the quality of data in clients and internal systems Building out support renewal quotes and entering support renewal orders, as necessary
Required Skills	4 year university degree Native Level Japanese and high level in English 2+ years business experience Demonstrated attention to detail Candidate must have experience in Microsoft Office Suite with an emphasis on Excel, MS Access, and PowerPoint Experience in IT Services, Renewals or Support Sales is a key advantage
Language Skills	English: Business level Japanese: Native

Renewals Team Leader Tokyo

Job Title	Renewals Team Leader
Job Code	OT-068-1001-225
Job Type	Full-time
Salary	Negotiable, based on experience
Job Location	Tokyo
Work Hours	9:00-18:00
Job Requirements	In this exciting new role, onsite with our customer, one of the US's leading service renewals providers, you will work with large IT companies to drive their support renewals, sitting at a client's office and working with their team to ensure that all customers are covered with after sale support. The person in this role will work with channel partners and end user customers to understand their support requirements, build support quotes/proposals, process support orders, and update CRM and other systems. This person will also have some supervisory responsibilities, handling partner or customer escalations, supervising other renewals specialists in Japan and Singapore, building forecasts and providing pipeline updates to management, and other tasks. Responsibilities will include, but not be limited to, the following: Managing the support renewals process on behalf of large IT companies Working with clients to understand their renewals process and assisting them with their support renewals. Working directly with partners and distributors to assist them with renewals, including working with them on phone calls and in face-to-face visits Interacting with the internal systems and clients' systems to input and collect information about support renewals Ensuring the quality of data in clients and internal systems Building out sales reports and forecasts as requested Assisting with presentations to clients about the status of their support renewals business Reporting back to headquarters about the status of the Japanese renewals business, including making recommendations about how the business can be improved. Building out support renewal quotes and entering support renewal orders, as necessary Interviewing, hiring, training and supporting other client employees, both in Japan and potentially in Singapore
Required Skills	4 year university degree Native Level Japanese, high level in English 5+ years business experience Demonstrated experience managing client relationships Candidate must have experience in Microsoft Office Suite with an emphasis on Excel, MS Access, and PowerPoint Experience in IT Services, Renewals or Support Sales is a key advantage
Language Skills	English: Business level Japanese: Native

Retail Account Engagement Manager Tokyo

Job Title	Retail Account Engagement Manager
Job Code	OT-056-0910-184
Job Type	Full-time
Salary	Negotiable, based on experience
Job Location	Tokyo
Work Hours	9:00-18:00
Job Requirements	The Channel Engagement Manager is the Single point of contact for Consumer Retail/Telco/Channel Business on any issues that can impact the customer experience. This person is the custodian of all Operational processes to ensure orders are setup, entered and delivered on time to meet Retailers Must Arrive By Date (MABD). This person engages E2E with Sales Account manager, Retail planners, Finance, Sales, LCP, Supply chain, Order entry, Global Fulfillment and Logistics both in internal and 3rd party to scope and plan new retail opportunities and allow assessment of the capability to meet the needs of each opportunity and to shape these requirements to meet our financial goals. This person also provides Clarity on key Milestones & timescales to the Operations team to allow them to manage the E2E ordering and fulfillment process. The Engagement Manager needs to have a solid and in depth understanding of the customer's business drivers and use this knowledge to influence key stakeholders to maintain a profitable business. Each position is assigned a distinct territory, geographical area or defined set of retailers. Key Responsibilities Build a Best of Breed working relationship with the retailer and delivering the retailer's expectations Working closely with the Account Executive (AE), the key component of this role is to ensure that all external retail activities are correctly communicated, managed and executed in line with realistic retailer expectations. Manage the Complete customer experience E2E from receipt of( Purchase Order) PO to customer Fulfillment through Intake plan Management and also be a key stakeholder in Cost of Dissatisfaction (COD) and the returns process Responsible for getting Purchase Order's (PO's) from retailer in timely fashion to meet agreed Service Level Agreement's (SLA's) to allow MABD's be achieved. (Will change to this when we implement Demand planning). Manage Logistics partners and delivery expectations (booking slots) with each retailer and be the inventory lead for the retailer within the Fulfillment Centers to allow the company to meet its financial goals Manage and develop day to day retail focused activities Ensure accurate and Timely updates at all daily/weekly pulse meetings and ensuring quarterly metric updates are available for your retailer. Ensure Order creation is completed within SLA through Life Cycle Planning (LCP), Customer account creation, Product setup, European article Number (EAN) Creation; Quote creation, Large Order Tracking (LOT) Upload, Order Entry (OE) checklists and Order Receipt Logging (ORL) Kick off. Manage and communicate all timelines associated with each retail product roll out. Communicate and manage non sales messages to non-buying contacts within retail partners. Identify low performing product lines and, with retailer, assist in the development of action plans to increase productivity (Demand Ladder Process). Meet customers with the AE when necessary and ensure communication with assistants of the purchasers Be a Key stake holder in Invoice reconciliation Be the single point of Contact for Customer escalation and manage these escalations to closure. dentify improvement opportunities in the scope of their work and help realize them via change management PMO team. Reports to Customer Operations Manager. Measures of Success The principle Measure of success for the role will be to deliver: Right first time capability design which meets cost goals Build a plan which allows us to meet cost commitments and Retailer contracted commitments Execution of the plan to meet cost commitments and Retailer delivery, service and contracted commitments
Required Skills	Experience: 3 to 5 years of Customer Operations/ Sales support/ Customer service experience IT Retail industry experience is a plus. Program management skills Experience working and delivering results in a fast paced, rapidly changing environment. Excellent Excel Skills are essential as well as ability to use Word and Power point Knowledge & Skills Excellent communication skills : both written and verbal in both Japanese and English Good Customer Relationship Management Skills will be essential to be able to effectively engage with customer accounts and drive retail/service improvement programs. Good planning and problem solving skills Must be well organized and have excellent follow thru skills Must have a clear mind and ability to deal with ambiguity or complexity Have an analytical mind : able to work with numbers Knowledge of IT hardware, software & peripherals will be an advantage Ability to work in a very matrixed environment Organizational agility
Language Skills	English: Fluent Japanese: Fluent

Sales and Account Manager Tokyo

Job Title	Sales and Account Manager
Job Code	SL-063-1001-210
Job Type	Full-time
Salary	Negotiable, based on experience
Job Location	Tokyo
Work Hours	9:00-18:00
Job Requirements	We are searching for a dynamic salesperson to join the account management team of a well established US hair clipper manufacture client. Their offices are in Western Tokyo, and this will be a direct and permanent hire. Currently this client has a small but solid presence in Japan and is looking to increase their market share through the addition of a fresh and motivated salesperson. For the person that possesses customer relationship, sales and leadership skills, this entry level position has dynamic, long term potential working with the firm. This role includes routine visits to industry specific potential partners and clients : salons, barbers, and other beauty/grooming-related industries The primary goal of this role is to generating sale and partnerships for further business expansion in Japan Presenting and discussing product and company information to potential customers.
Required Skills	2 to 3 years of sales experience Proactive approach to sales Well organized and proficient in basic PC platforms Familiar with lead generation activities Knowledge of the Sales Process : opening and closing a sale Basic understanding of the beauty industry is strongly preferred.
Language Skills	English: Daily Conversational Japanese: Native level

Sales Engineer Tokyo

Job Title	Sales Engineer
Job Code	OT-045-0910-173
Job Type	Full-time
Salary	Negotiable, based on experience
Job Location	Tokyo
Work Hours	9:00-18:00
Job Requirements	Act as a trusted advisor and technical consultant for all products and related technologies Create sales proposals and responses to RFQ/RFPs Develop and deliver product and technical presentations in concert with the sales team Design end to end networks for the deployment of video, voice and data Maintain a current expert knowledge of all products and services Maintain a working knowledge of competitors' products and services and of emerging trends in the industry as a whole Provide input for development of new products and enhancement of current products Assist clients with ROI studies, equipment budgets, systems requirements and
Required Skills	Excellent analytical, diagnostic and problem solving skills Public speaking and presentation abilities, with a focus on presenting technical information to those with a nontechnical background, including excellent active listening skills Discuss videoconferencing technologies with a view to demonstrating their usefulness to current and potential customers Work effectively across cross functional lines, in coordination with others involved in marketing, sales, logistics, technical services Manage projects, including setting objectives, budgeting and observing deadlines. Demonstrate technical writing responses and formal documentation in a written and graphic format Experience with circuit switched and packet data technologies such as ISDN, T1, T3, ATM, Frame Relay and high speed serial such as V. 35, RS-449 IP, Cisco IOS, switching and routing protocols, QoS A good grasp of Unified Communications is a plus Related technologies such as Web conferencing and Voice over IP Awareness of ITU T H. 32X suite of standards Awareness of IETF SIP suite of standards Bachelor's Degree, or equivalent, and 8 plus years working in a presales environment working on multi million dollar opportunities. CCNA and/or MCSE desired.
Language Skills	English: Business level Japanese: Native level

S&P Product and Business Manager Kanagawa

Job Title	S&P Product and Business Manager
Job Code	OT-056-0911-195
Job Type	Full-time
Salary	Negotiable, based on experience
Job Location	Kanagawa
Work Hours	9:00-18:00
Job Requirements	A new opening with one of our largest clients, the Vendor Solutions Product and Business Development Manager role is an exciting opportunity to expand your product, business and management expertise and take a leadership position on this key function. This is a highly dynamic role where you will have the opportunity to work with talented people across the various departments at our client and be highly influential in delivering the optimal business result. The successful candidate will possess a very high level of business and financial acumen and be able to seamlessly demonstrate strong command skills in a business and management environment. They will be highly successful in developing and implementing game changing business strategies that drive the success of their product line. Your key responsibilities in this role will be managing a product line, implementing, and executing marketing strategies and tactics focused on increasing the market share and revenue/profit contribution of the client's Software and Peripherals Business. Other key tasks involve monitoring and analyzing current product and new product trends, marketing strategies and pricing strategies. Evangelise Products and Solutions with Sales, marketing and Advanced System Group teams Work closely with the various functional teams to ensure seamless execution on product offerings: Ensure effective product launch and End of Life management (Lifecycle Management) Develop and maintain effective sales tools, working with global/regional teams as appropriate. Marcom review; confirm accuracy of product details, image, description, pricing, skus: Work with Online Merchandising team to ensure optimal positioning of partner products and solutions online Participate in customer roadmap meetings (as required) Manage marketing storeroom inventory; ship and receive marketing samples as required. Drive and own Business Results Meeting key business objectives for profitable market share growth: units, revenue, margin & other quarterly line of business key priorities Understand key drivers in business: customer requirements, market & competition analysis Engage on and drive sales pipeline for your product line Deliver an effective weekly Business Management system with clear agreed action items Drive development and delivery of sales enablement tools Monitor competitive environment closely and keep segment leadership informed of developments
Required Skills	Minimum 5+ years of relevant experience in a product marketing / marketing / Brand role Bachelor degree/equivalent; MBA a plus. Good understanding of Commercial product markets and technologies. Strong organizational and planning skills Strong analytical skills, with outstanding business and financial acumen Excellent interpersonal, presentation and influencing skills. Effective communication skills, both verbal and written. Fluency in English (spoken and written) with Native level Japanese Familiarity with Asian business practices. High degree of integrity.
Language Skills	English: Fluent Japanese: Native

Sales Team Account Manager Tokyo

Job Title	Sales Team Account Manager
Job Code	IN-999-0906-136
Job Type	Full-time
Salary	Negotiable, based on experience
Job Location	Tokyo
Work Hours	9:00-18:00
Job Requirements	BiOS is now recruiting a sales team account manager to join our own internal operations. An ideal role for a bilingual individual looking take their sales and IT experience to join a lively and exciting foreign company! Introducing and expanding BiOS business and increase company profit Responsible for finding new business leads, initiating contact with potential clients, and closing deals Processing of customer orders, monitoring delivery of products, and services and following proper documentation filing procedures Achieving monthly, quarterly, and annual sales objectives Attendance at networking events outside normal working hours as required Basic project management activities
Required Skills	Demonstrated familiarity in Japanese business etiquette Bilingual English/Japanese Motivated self starter : proactively develop relationships and close deals Interest in IT and basic understanding of infrastructure / networks beneficial Prior experience in a customer facing role Attention to detail
Language Skills	English: Native Japanese: Business level

Senior Developer Tokyo

Job Title	Senior Developer
Job Code	SW-064-1001-211
Job Type	Full-time
Salary	Negotiable, based on experience
Job Location	Tokyo
Work Hours	9:00-18:00
Job Requirements	One of our banking clients is seeking a Senior Developer within their Equities IT team to further develop and replace the current in house regional sales trading system that will need to process high volumes of market data and order data in real time. This translates into a role with an exciting opportunity to exercise design and development skills while working closely with business analysts, developers, and the business users to transform the way sales traders use technology. Design, development and maintenance of a new in house sales trading application. Work closely with the project manager and business analyst to design a system that not only implements the business requirements. Capable of handling with grace the large amounts of market data, order data, and other data feeds. Involve hands on development to deliver regional solutions in a fast paced business environment while maintaining a clean technical architecture that is 'future proof', capable of a shelf life of 5+ years. As the candidate will be the senior developer on a small team, they will be expected to mentor and transfer best programming practices to junior developers, provide thorough technical documentation, assist in supporting production systems. Work with quality assurance teams to assist in testing automation, and identify and resolve bugs.
Required Skills	Strong Java development skills are essential, 5+ years experience is expected. Have strong Database & Perl scripting experience. Background in working in Unix/Linux environments, comfortable with writing shell scripts. A proven track record of leading a team through the complete software development life cycle. Preferable to have real time messaging system experience, as well as development of multi threaded applications. Technical documentation skills will also be required. Experience with testing automation will be preferable. Exposure to C# for GUI development will be beneficial. Have a logical approach to solving problems consisting of large amounts of raw data. Have a strong interest in technology and be passionate about providing robust, scalable, high performance solutions. Be a team player with strong written and verbal communication skills. Desirable to have experience in cash equities development environment. Minimum 5 years of Financial IT and the related experience.
Language Skills	English: Business level Japanese: Daily Conversational

Lead Senior Developer Tokyo

Job Title	Lead Senior Developer
Job Code	OT-069-1002-231
Job Type	Full-time
Salary	Negotiable, based on experience
Job Location	Tokyo
Work Hours	9:00-18:00
Job Requirements	Our client is seeking a bilingual senior developer consultant to work in the sales technology department for about 9 months based in Tokyo. This role requires the individual to migrate revenue reports, system feeds, and user functionality from a legacy Japanese revenue reporting system to an equivalent global system. Role Responsibilities Redirecting the existing client revenue feed into our global revenue reporting system. Adding enhancements and maintenance web functionality to the global system. Coordination with other offices in and outside the region. Adding Japanese language features and functions to global system for Japan users. Regularly reporting progress to technology managers and business users.
Required Skills	Strong communication skills in both English and Japanese. Native Japanese level preferred. Good understanding of OLAP is preferred. Minimum of 4 years of J2EE web development. Experience building system feeds and resolving data discrepancies. Very strong SQL experience using either Sybase or UDB. Development experience using both UNIX and Windows operating systems. Japanese financial background is preferred but not mandatory.
Language Skills	English: Business level Japanese: Native

Senior Network Engineer Tokyo

Job Title	Senior Network Engineer
Job Code	NW-045-0911-202
Job Type	Full-time
Salary	Negotiable, based on experience
Job Location	Tokyo
Work Hours	9:00-18:00
Job Requirements	Provide global operational support, installation, maintenance, administration, escallation support, and assist on group projects for wide and local area networks, information security, and supporting infrastructure Deploy, configure, maintain, monitor and troubleshoot company LANs, WANs, and wireless networks, including servers, routers, hubs, switches, UPSs, and other hardware to ensure smooth and reliable operation. Independantly manage and implement new location network buildouts including implementation of all network services, cabling, and infrastructure.Collaborate to assess near- and long-term network capacity needs. Create and maintain documentation as it relates to network configuration, network mapping, processes, and service records. Ensure network connectivity of all servers, workstations, telephony equipment, fax machines, and other network appliances. Implement and maintain policies, procedures, and associated training plans for network administration, usage, and disaster recovery. Monitor and test network performance and provide network performance statistics and reports. Oversee new and existing equipment, hardware, and software upgrades. Participate in managing all network security solutions.
Required Skills	5+ Years of Experience Required CCNA or CCNP Certification Required Experience with Juniper highly preferred Advanced troubleshooting of IP H323 and SIP voice and video applications over networks highly preferred VOIP experience a big plus Adtran MUX experience a plus BGP,PPP,QoS, Metro ethernet experience Must be able to install full WAN, LAN and supporting infrastructure with no supervision Ability to work with little or no Supervision Ability to travel Domestically and internationally Technical or information systems degree Must be customer service oriented and have good English written and verbal communication skills with Fluent Japanese Bachelors degree or equivalent work experience required.
Language Skills	English: Business level Japanese: Fluent

Small and Medium Business Software Business Development Manager Tokyo

Job Title	Small and Medium Business Software Business Development Manager
Job Code	OT-056-0911-200
Job Type	Full-time
Salary	Negotiable, based on experience
Job Location	Tokyo
Work Hours	9:00-18:00
Job Requirements	In this new position with a multinational IT vendor, you will be responsible for developing the SMB software market in APJ, with the goal of increasing third-party software revenue and profit for the client in the SMB market. You will work closely with SMB (SMBR, SMBT, Channel, Online, 1DD where appropriate) Sales, Brand Marketing, Channel Marketing, Sales Operations and Business Planning to identify and execute ongoing priorities for software. Quarterly measures of success include achievement of revenue, gross margin targets. Product leadership: SnP Software BDM will own the software business. Work with in country SnP sales leaders and regional GMs to develop and execute business plan with focus on client software alliance partners. Identify categories, vendors, etc. that drive revenue and margin and work closely with alliances team to onboard such vendors. Identify best practices and replicate quickly across region. Create and execute regional strategic initiatives in order hyper-grow business by looking for software opportunities in region across SMB Segments. Work with APJ SMB Sales, Brand Marketing, SMB Marketing & Channel Marketing to identify, set up & run common configurations/bundles at competitive price points to achieve quarterly country printer plan. Monitor customer & channel partner feedback on client's & competitors' products & prices. Share same with Brand Marketing & Channel Marketing to determine corrective action as necessary. Plan & execute periodical product trainings & new product launches internally for SMB Sales & externally for channel partners. Serve as domain expert for SMB Sales on all software product & operational matters. Internal/external people engagement Participate in scheduled weekly/monthly/quarterly interlock meetings with all internal stakeholders mentioned above. Drive software specific & support SMB generic demand generation campaigns & events. Operational excellence Monitor software financial & operational metrics on daily/weekly basis to identify short term performance gaps/opportunities. Define 'critical few' printer focused programs/activities/ initiatives and report progress on weekly basis. Work with Brand Marketing & Finance to support special pricing approvals for SMB Direct & SMB Channel opportunities on day to day basis.
Required Skills	Minimum of 10 years of software sales experience with a consistent record of over achievement, performance awards and career advancement Must have a history of managing and growing in excess of $100M in annual top-line software revenues to SMBs Demonstrated ability to negotiate complex deal arrangements A history of creating channel / direct programs and competitive initiatives that are truly game changing Highly skilled in building influential relationships and delivering in a cross functional / matrixed environment Excellent oral and written communications Fluent Japanese and English both are required Must be self motivated, capable of working in a fast paced environment Superior knowledge of sales, marketing and financial management principles Highly developed knowledge of the APJ software marketplace Excellent knowledge of company products and associated software technologies Excellent knowledge of competitive products and IT industry in APJ Excellent understanding of software product applications in business Excellent analytical and decision making ability Degree in Business or Engineering.
Language Skills	English: Fluent Japanese: Fluent

Software Engineer Tokyo

Job Title	Software Engineer
Job Code	SW-066-1001-216
Job Type	Full-time
Salary	Negotiable, based on experience
Job Location	Tokyo
Work Hours	9:00-18:00
Job Requirements	One of our clients is currently seeking several Software Engineers with a high level of technical and bilingual skills for a relatively new department. The client has offices around the globe so bilingual skills are highly required as you will be involved with international teleconferences and creating documents both in Japanese and English. This is a new dept. (about 2 years) so the Software Engineer would be required to be hands on and work as a development specialist. As the dept grows various opportunities for internal career growth will be offered, such as leadership/management type positions. Responsibilities Development/programming software for routers and switches
Required Skills	Must meet one of the following two sets of Must Have requirements Set 1 Experience of development routers and switches(firmware development) Knowledge of the following protocols: STP, SMTP, RIP, OSPF, BGP, MPLS, GMPLS, IGRP, EIGRP, RSVP More than 3years experience of C/C++ on Linux or More that 3years experience of C/C++ on Unix. Fluent Japanese and Business level English Set 2 Experience of development on middleware more than 5years. (OS�FUNIX,Linux &C,C�{) or Experience of embedded development more than 3years (OS�FUNIX,Linux &C,C�{) Experience of designing networks Deep knowledge of routing protocols Fluent Japanese and Business level English Additional skills that are nice to have but not required: Experience of Layer2 (STP/SMTP protocol or experience of VLAN, QOS). Experience of Layer3. Development of any products using IP. Any experience of developing RIP,OSPF, BGP,MPLS Experience on Linux�ABSD. Experience of Linux kernel development or interest in communication protocol.
Language Skills	English: Business Level Japanese: Fluent

Staffing Solutions Team Intern Tokyo

Job Title	Staffing Solutions Team Intern
Job Code	OT-999-0911-189
Job Type	Intern
Job Location	Tokyo
Work Hours	9:00-18:00
Job Requirements	BiOS is now looking for an intern to join our busy and expanding Staffing Solutions team to provide support to the Account Managers and grow from a new start to becoming a valued and integral member of our team. This is NOT going to be the kind of intern role where you get all the menial tasks that the established team doesn't want to do. We are looking for someone who can show us during the internship period (2x 3 month periods) that you have the energy, intellect and drive to succeed in the busy Staffing Solutions team. An excellent position to learn not only the basics of standard recruiting, but to also be involved in proposals and information gathering exercises for projects with our customers, as well as learning proper business craft, learn about the principles of Japanese labor law (encompassing topics such as haken, visas, employment contracts etc) and gain valuable experience in a busy and actively growing IT solutions provider.
Required Skills	MUST be bilingual, with Native level Japanese and Fluent English Excellent communication skills are also a "must have" An energetic forward thinker Must be able to express opinions properly in a business environment Business related experience or degree would be desirable, but not a requirement Should have the desire to progress within the business world, and actively apply themselves to the tasks at hand in order to do so
Language Skills	English: Fluent Japanese: Native

Storage Business Development Manager Tokyo

Job Title	Storage Business Development Manager
Job Code	OT-056-0910-185
Job Type	Full-time
Salary	Negotiable, based on experience
Job Location	Tokyo
Work Hours	9:00-18:00
Job Requirements	Sales of LOB(Storage Business assigned) to achieve FY1x business plan by quarterly revenue for the line of business in focus Lead workshop events and POC's. Evangelist to sales, management and partners Participate in demand generation activities, such as, account visits, conducting workshops, speak in events, be a consultant during blitz days, etc Assists in formulating the customer's long term strategic vision and the role the company plays as a strategic partner : conduct technology or strategic IT planning forums Devise new approaches to sell Storage products Sought out internally and externally for thought leadership related to enterprise Storage products and services Involved in strategic planning of new commercial initiatives for area of focus Be a high level Technology2Business Solutions advisor to the sales force and customers at large in the area of focus Involve, manage and lead QBR with management internally and with partners' Self development in area of relevant technologies and commercial applications of these technologies Conduct update briefings / trainings to sales communities in the area of focus
Required Skills	Possess boardroom and executive presence Able to operate and thrive in pressured and ambiguous situation Anticipates how market and competitive factors will influence the selling of enterprise storage products and services Able to solve complex business issues arising from project based engagements Independent but able to work in teams Leader in his/her own right in area of focus Create superior relationships with senior level executives and influential people to sustain a long term relationship
Language Skills	English: Business Japanese: Business

Technical Analyst Tokyo

Job Title	Technical Analyst
Job Code	HD-071-1003-242
Job Type	Full-time
Salary	Negotiable, based on experience
Job Location	Tokyo
Work Hours	9:00-18:00
Job Requirements	Our customer, a Global management consulting firm is looking for a talented individual for a Desktop Engineer to deliver in house level 1.5 technical support and asset management. The successful applicant will be based in the Tokyo office and provide desk side IT support (hardware, software telephony) support for a highly mobile management consultant workforce. The candidate will work closely with end users, office administrative staff, local and remote IT department peers and partner vendors, so strong communication skills are important. This position reports to the Regional IT Manager with day to day supervision coming from the Tokyo Technical Analyst Team Lead. The Technical Analyst (TA) is responsible for responding to and resolving end user support and problem related requests. In addition, the TA will occasionally support local and regional projects such as office relocations, network and physical infrastructure upgrades. TAs will also help with local problem resolution for any outages of onsite infrastructure. Responsibilities Provide desk side support for onsite users and remote assistance via telephone and remote desktop tools. Escalate difficult cases to internal technical support functions, external Telco / ISP / equipment vendors, etc. Manage end user computing assets. Coordinate new IT asset purchasing and old IT asset disposal. Update asset status in equipment tracking database. Manage external service and procurement vendors. Log record of support activities in company troubleshooting ticketing system. Ensure the 24x7 availability of business critical systems and applications. Participate in regular regional conference calls.
Required Skills	Personal skills: Strong communication skills Strong problem solving skills An accomplished self starter : proactive Good at learning new skills and technologies Strong customer support skills Ability to work independently Excellent English written and verbal communication skills Ability to type 35+ wpm a plus Strong understanding of general IT security, safe computing, risk management concepts Comfortable working in high pressure environment Confident and professional demeanor Technical and educational requirements 2+ years experience in an IT desk side support role IT related educational degree or equivalent experience Experience with latest Windows operating system and/or demonstrated ability to learn quickly Experience with Microsoft Office 2003/2007 including PowerPoint and Outlook Experience providing effective IT support to both local and remote users Experience deploying end user systems using disk imaging technologies Experience leading or participating in small to medium scale IT projects Microsoft Outlook experience in a Microsoft Exchange environment IT hardware and warranty support management experience Familiarity with of information security best practices Basic LAN/WAN troubleshooting skills Basic network printing and print queue troubleshooting skills Experience in a progressive organization with multi:location operations a plus Experience troubleshooting mobile messaging devices (Exchange ActiveSync, Windows Mobile, Blackberry, Nokia, iPhone, etc.) a plus
Language Skills	English: Business level Japanese: Native

Unix Infrastructure System Administrator (Solaris AIX Linux) Okinawa

Job Title	Unix Infrastructure System Administrator (Solaris AIX Linux)
Job Code	SA-001-1020-238
Job Type	Full-time
Salary	Negotiable, based on experience
Job Location	Okinawa
Work Hours	9:00-18:00
Job Requirements	We have an opening on the UNIX support team in Okinawa for a multinational banking and finance client. The ideal candidate will be someone with expertise in server support as they will be responsible for the technical implementation of routine system operations. The contract term will be 6 months to begin with the opportunity for long term renewal with good performance. This role includes the following details: Take an active role in projects related to routine support, executing plans and reporting to PMs Monitoring and capacity : planning and reporting Assisting with maintenance and the creation of new processes to improve operations SSM/VTM reporting and tracking Communicate with internal businesses for scheduled system outages Supporting operating systems : hosting in house applications and/or 3rd part applications Routine troubleshooting and monitoring Perform to meet KPI and report weekly to management Coordinate with vendors for HW changes and replacements
Required Skills	2 to 5 years experience working with Solaris OS, AIX and Linux Knowledge of Sun server hardware : 200+ HW products Experience working with Solstice Disk Suite Veritas, ODS/SVM or Volume Manager Experience with HW and OS event monitoring and tracking Firm understanding of package and patch administration Knowledge of backup products (ex: legato NetWorker) Experience with Shell and Pearl scripting Knowledge of SAN/NAS is highly preferred Sun Certified Sys Admin : 2.8 or higher
Language Skills	English: Business level Japanese: Not required but a plus

Testing Automation Specialist Tokyo

Job Title	Testing Automation Specialist
Job Code	OT-042-1001-209
Job Type	Full-time
Salary	Negotiable, based on experience
Job Location	Tokyo
Work Hours	9:00-18:00
Job Requirements	A new opening for a haken position on a 6 month renewable contract onsite with one of our customers, a large European insurance company. As part of the team providing testing services, you will be using multiple platforms, not only client server but also application based, to aid in the maintenance and development of a variety of custom made in-house software applications. Working as a skilled and experienced specialist, you will be responsible for effective automation of a number of testing procedures, using your understanding of GUI testing and other automation techniques. Using your experience in designing, writing and maintaining effective GUI test suites you will be maximizing the effectiveness of test automation for business critical and high use applications developed by the technology side of the client's organization for effective implementation across all areas of their business. Core Tasks and Duties Plan, write and maintain automated scripts to test permutations of complex GUI functionality (both web and app based). Create test suites for specific purposes (smoke testing, pre-deployment testing, regression etc) Analyze and report results of testing to stakeholders Implement automation framework to support ease of QTP test writing and maintenance Work with project teams to increase testability of delivered code and augment manual test efforts Work with development teams to build test support tools
Required Skills	Must haves: 2+ years of QTP testing including implementing keyword or data driven frameworks Ability to code in VBScript Ability to code in one or more of the following: JavaScript, Perl, Python, shellscript, C++, Java Read and understand SQL queries Experience with HP Quality Center Prior testing experience with web based applications Japanese and English fluency : the role requires excellent communication skills in an environment where both Japanese and English are frequently used. Prior experience in the insurance industry or related financial industries Prior non automation testing experience Experience in testing to strict compliance requirements. Bachelor (4 year) degree (Computer Science preferred) or equivalent experience. Desirable: Unit testing frameworks (cppUnit, jUnit etc) Implementing domain specific languages Continuous integration tools Watir, Selenium or similar automation tools Familiarity with unix Familiarity with Apache or similar web server technology Prior testing experience with AS400 based applications
Language Skills	English: Fluent Japanese: Fluent

Senior Sales Account Manager Tokyo

Job Title	Senior Sales Account Manager
Job Code	OT-058-0910-168
Job Type	Full-time
Salary	Negotiable, based on experience
Job Location	Tokyo
Work Hours	9:00-18:00
Job Requirements	A BiOS client is seeking a Senior Sales Account Manager for the Japan office of a European Software Company. The Senior Sales Account Manager will responsible re-energizing, leading and building the sales force in Japan while being hands on in all aspects of the sales cycle. Work with Sales Director to lead sales team Manage and build strong relationships with current clients Developing new clients by using direct methods Expand current presence in the automotive industry Develop new clients in other industries other than automotive
Required Skills	Experience with doing business with C level management and down Ability to determine who are the decision makers Direct solutions sales experience : preferably in the Automotive industry Experience closing deals around $1M USD Fully bilingual (Native Japanese, Fluent English) Ability to effectively communicate to both clients and internal management Experience selling CAD, ERP, SAP, CRM, Oracle type solutions
Language Skills	English: Fluent Japanese: Native

User Support Engineer Tokyo

Job Title	User Support Engineer
Job Code	HD-056-0912-206
Job Type	Full-time
Salary	Negotiable, based on experience
Job Location	Tokyo
Work Hours	9:00-18:00
Job Requirements	This is a role working for the BiOS onsite user support team, currently partnering closely with a major global IT leader to support the routine users of a foreign banking and finance client. Being successful on this multinational team not only lies in one's ability to address technical issues, but equally important is your ability to follow processes and escalate issues effectively. This together with a good foundation in Microsoft products will make an ideal candidate. The primary focus of this role includes responsibilities in the following areas: User Support : troubleshooting, incident resolution OS Rollouts MAC Operations Workstation Deployments and Hardware Refresh Projects Asset tracking and inventory Infrastructure Ad hoc projects Vendor coordination and support as necessary
Required Skills	Strong client interfacing skills. Familiar with IT support models in the Tokyo gaishikei market. Proven problem-solving and troubleshooting skill. 2 to 3 years experience working in a fast paced user support environment. 2 to 3 years experience working in on a client facing team. ITIL Certified candidates will be preferred. The ideal candidate: Highly motivated bilingual with strong soft skills. Engineers familiar with IT operations in the Tokyo gaishikei market. Familiarity with the ITIL framework and methodology. Proficiency in Microsoft technology and products.
Language Skills	English: Fluent Japanese: Native level

Web Application Developer Tokyo

Job Title	Web Application Developer
Job Code	PR-999-0903-110
Job Type	Full-time
Salary	Negotiable, based on experience
Job Location	Tokyo
Work Hours	9:00-18:00
Job Requirements	We are seeking strong programmers to be part of a web application development team.
Required Skills	Solid computer science foundation {OOP, data structures, design patterns, algorithms} Realworld experience developing objectoriented web applications Realworld experience writing SQL queries Ability to write clean, consistent code Ability to communicate in English and Japanese Good organizational skills Ability to write standards compliant XHTML and CSS by hand Ability to develop on Linux without an IDE
Beneficial Skills	Experience with PHP5, Zend Framework Experience with MySQL, Apache Experience with Subversion Experience with AJAX, Prototype, JavaScript Experience with functional programming Experience with C and/or C++ Experience with Python and/or Ruby
Language Skills	English: Business level Japanese: Business level

Junior WCF / WPF Engineer Tokyo

Job Title	Junior WCF / WPF Engineer
Job Code	SW-043-0903-108
Job Type	Full-time
Salary	Negotiable, based on experience
Job Location	Tokyo
Work Hours	9:00-18:00
Job Requirements	An opening in a progressive and professional software environment for a recent graduate and Microsoft .NET 3.0 C# developer with proven WCF / WPF skills who is looking for an excellent opportunity in a ground-up role to learn from high skilled engineers and take on new skills yourself. You will be responsible for the high-quality code implementations of designs made by a senior consultant and be working on collaborative business platform project building on the latest MS Technology stack. You will be expected to master C# design and coding best practices, learn essential tools and dedicated programming languages from vendors such as SAP, and grow into a senior consultant role within 2-3 years. You should be looking forward to work under high pressure and be confident to live up to and surpass your peers and seniors high-expectations. In turn, the client will equip you with all the necessary problem-solving, self management and customer management skills to excel globally in any top-rated software services organization - just like the ones that are our customers. Duties and Responsibilities Detail design of C# software components High quality coding of C# software components User Interface development in WPF and HTML Quality assurance of own code Code documentation Requirements hearing and clarification at customer site Presentation of results at customer site Self study and learning of tools required in projects
Required Skills	Completed education from a renowned institution Proven C# programming skills (minimum 2, 3 years) WPF and WCF project experience Strong problem-solving skills Ability to work independently while keeping colleagues informed and raising issues timely Database setup, administration and SQL experience SAP experience (not required but a clear advantage) Demonstrated ability to understand instructions and independently ask for clarifications Demonstrated ability to compose clear and concise emails, documentation and presentations Ability to present work results at customer site Ability to accept criticism and a strong sense of accountability Ability to hold colleagues accountable and provide constructive feedback Native level English with Business Level Japanese, or Native Level Japanese with Business Level English
Language Skills	Japanese: Fluent English: Business level